Q) How do your ship your packages?
A) We ship all of our packages via USPS Priority Mail unless another method is selected at checkout. We ship all orders within 24 hours of receipt. Priority Mail generally arrives to its’ destination within 2-3 business days (continental United States) under normal weather conditions.
Q) What are your shipping charges?
A) We sincerely appreciate your business and our way of saying “thank you” is to offer you very reasonable, and in some cases free, shipping costs. For example, when you order 1-4 ornaments to be shipped to the same address, our shipping charges are only $6.95. When you order 5 or more ornaments to be shipped to the same address, the shipping costs will be waived all together. The same principle applies to your second ship to address and so on.
Q) Do you charge sales tax on ornaments?
A) OrnamentsAndMore.com is owned and operated in the state of Maryland. Items sold and shipped to Maryland are subject to sales tax. The law requires that we charge sales tax on the total amount of the order.
Q) What is your last shipping date?
A) Please refer to the following chart for guaranteed Christmas arrival times. For those customers who give gifts after the holidays and don’t need them December 25th, the last day for shipping is December 24th.
2008 Holiday Shipping Schedule |
Shipping Method |
Order Placed |
Order Arrive |
Priority Mail |
12/19 |
12/24 |
Express Delivery |
12/22 |
12/24 |
Q) How long will it take for my order to reach its destination?
A) During our busy season from October 1st through December 21st when we are fully staffed, your order will be processed and shipped from our Owings Mills, Maryland location (a suburb of Baltimore, Maryland) within 24 hours of receipt unless we have a question about your order . (Please watch your e-mail closely after placing your order in case we have questions.) At other times of the year, it might take a day or two longer at most. Your order will be shipped by United States Postal Service (USPS) Priority Mail and should arrive within 2 -3 business days.
For example, if you place an order at 8:30 p.m. on a Sunday evening, we will ship it out by Monday afternoon. Under normal circumstances, the post office tells us you should receive it by Wednesday or Thursday of that same week. We boast the fastest turnaround available on the internet!
USPS Express Mail is available for an additional fee of $10 with expedited delivery of 1-2 business days after leaving our shipping department.
Q) What if I receive my ornament and it is cracked or broken?
A) Your satisfaction is our #1 goal. We take every precaution when handling and packing our merchandise. However, if your item arrives damaged in any way, please contact shipping customer service immediately. support@ornamentsandmore.com Your satisfaction is our #1 goal and promise to replace your item or provide a refund promptly.
We prefer to handle requests via e-mail; however, we may also be contacted here:
By Mail: 11117 Valley Heights Drive, Owings Mills, MD 21117
By Phone: 410-581-1199 (Monday – Sunday 9 a.m. 6 p.m. Eastern Time)
Q) It’s been 5 days and my shipment has not arrived, what do I do?
A) Under normal circumstances, your ornament will arrive to you within 2-3 business days via USPS Priority Mail. Saturdays, Sundays, Holidays and bad weather may delay your package. If you have any questions or concerns about your package, please contact customer service support@ornamentsandmore.com and a representative will contact you within 24 hours with tracking information.
Q) Can I send ornaments to more than one address?
A) Yes, of course you can. As discussed in the section regarding shipping charges, you may ship to more than one address and make only one payment.
Q) How do I change an incorrect “ship to” address?
A) Since our turnaround time is mostly within 24 hours, you need to contact us as soon as possible using this e-mail support@ornamentsandmore.com, so that we can catch you order before it leaves our shipping department. If it has already left our shipping facility, we will contact you to discuss your options.
Q) Do you ship to Hawaii, Alaska, APO/FPO & P.O. Boxes?
A) Unfortunately at this time, we are unable to ship to APO/FPO or P.O. Boxes.
Q) Do you ship to Canada or Mexico?
A) Unfortunately at this time, we are unable to ship outside of the United States or territories.
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